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Contact Information JSC Aeroflot - Russian Airlines
10 Arbat St., Moscow, Russia, 119002 

Fax +7(499) 500-6867,

URL: www.aeroflot.ru, www.aeroflotbonus.ru

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Appraisal of service quality (Open line)

    +7(495)223-5555

    openline@aeroflot.ru

    Open line queries

    Department of Product Quality Management and Client Services
    # 10, Arbat street, 119002 Moscow

    Your feedback offers us additional options for comprehensively analyzing the problem and providing you the most complete and accurate response.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Сonfirmation of payments for flights booked online

    web-check@aeroflot.ru

    # 19, Eniseiskaya street, 129327 Moscow

    Hours of service:
    mo-sa: 9:00 — 20:30 (Moscow time)
    su: 9:00 — 16:00 (Moscow time)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Aeroflot Bonus programme

    +7(495)223-5555

    bonus@aeroflot.ru

    Aeroflot Bonus

    Aeroflot Bonus # 10 Arbat street, 119002 Moscow

    Hours of service:
    9:00 — 20:30 (Moscow time)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Services for disabled passengers (paid 500 rub) 

    +7903 256-3578

    qckzoopp@aeroflot.ru

    Hours of service:
    24 hours

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Baggage lost & found Sheremetyevo B, Sheremetyevo F, Sheremetyevo D

    +7(495)544-3325

    lost-found@aeroflot.ru

    Hours of service:
    9:00 — 20:00 (Moscow time)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Department of Ground Support of Flights
    POB 26, Sheremetyevo 2,
    Khimki district, 141425 Moscow region

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Hours of service:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • mo-thu: 9:00 — 18:00 (Moscow time)fri: 9:00 — 15:30 (Moscow time)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • The claims containing property requirements should be supported with documents confirming losses and remuneration entitlement (airplane ticket, paid baggage receipt, voucher, baggage slip, certificate of baggage damage, etc.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Department of Product Quality Management and Client Services # 10, Arbat street, 119002 Moscow

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Document processing information

    +7(499)500-6464,

    +7(495)664-1282,

    +7 (495)752-9028,

    fax:+7(499500-6867

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Hours of service:
    mo-thu: 9:00 — 18:00 (Moscow time)
    fri: 9:00 — 15:30 (Moscow time)

    Information for passengers travelling to/from USA

    For information regarding the use of insecticides in treating aircraft cabins, please visit the DOT website.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • U.S. Department of Transportation

     

    http://www.dot.gov/
    U.S. Department of Transportation
    1200 New Jersey Ave, SE
    Washington, DC 20590

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Aeroflot's head office in New York, NY
    To make a claim or complaint to Aeroflot, please send it to the specified address or call and leave a message with your complaint and we will investigate the matter and get back to you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • +1 212 944 2300
    JSC "Aeroflot - Russian Airlines" Customer Service
    10 Rockefeller Plaza, Suite 1015
    New York, NY 10020