Registered address of PJSC “Aeroflot” (for correspondence):
1 Arbat St., Moscow 119019
Contact Centre:
8-800-444-55-55 (toll-free in Russia)
Toll-free calls to the Contact Centre from abroad
Booking and ticketing, ordering services, flight information, reference information on rules for passenger and baggage carriage
Contact Centre:
+7 (495) 223-5555
8-800-444-5555 (toll-free in Russia)
Toll-free calls to the Contact Centre from abroad
Business hours:
24/7
Electronic ticketing on website
Aeroflot Bonus Program
Contact Centre:
+7 (495) 223-5555
8-800-444-5555 (Toll-free in Russia)
Aeroflot Bonus, 1 Arbat St., Moscow 119019
Business hours:
24/7
Baggage search
Business hours:
24/7
Special services and other services for persons with disabilities at Sheremetyevo Airport
Moscow:
+7(495) 223-5555
Russia:
8-800-444-5555 (Toll-free in Russia)
Toll-free calls to the Contact Centre from abroad
You can send us a message using the form at
Business hours:
24/7
Please find more detailed information at:
Passengers with Disabilities
Corporate contract
1 Arbat St., Moscow 119019
Corporate Customers Department
Business hours:
Mon-Thurs: 9:00 — 18:00 (MSK)
Fr: 9:00 — 15:30 (MSK)
Group booking (for groups ticketed and paid in Moscow)
Please send request to: group@aeroflot.ru, or to:
Send a ticketing request for group carriage
Business hours:
Mon-Sat: 9:00 - 20:30 (MSK)
Sun: 9:00 - 16:30 (MSK)
Please contact a PJSC “Aeroflot” office for group ticketing in other cities of Russia or abroad.
Charter or block carriage (only for legal entities when arranging charter flights or seasonal block programs for tourists)
Confirm completed flight
Aeroflot sales and representation offices
Acknowledgements, suggestions, complaints
You can send us a message using the form at
By submitting messages you allow us to study them comprehensively and provide you with the most complete and accurate answer.
Claims for material compensation due to flight delay, delayed baggage delivery, or damage, loss of all or part of checked baggage, carriage of goods or excess baggage
You can send us a message using the form at
Ground Handling Department, 31 Mezhdunarodnoe Highway, Khimki District, Moscow Region, 141425
Business hours:
Mon-Thurs: 9:00 — 17:00 (MSK)
Fri: 9:00 — 14:30 (MSK)
In order for your appeal for reimbursement of incurred expenses to be considered, please attach documents proving the damages sought and expenses incurred, and the grounds on which the claim is being filed (an itinerary receipt with possible marks including stamps, baggage receipts, baggage tag stubs, PIR etc.)
Attention! Claims submission timeframe is limited in accordance with the terms and conditions of the contract of carriage. More
Claims for material compensation due to flight cancellations, services rendered at the departure (arrival) airport, on board, and at PJSC “Aeroflot” sales offices, including PJSC "Aeroflot" branches and representative offices
Use the following form to execute a claim letter:
Claims Department, 1 Arbat St., Moscow 119019
Please take note that in order to have your claim for reimbursement of expenses considered it should be accompanied by documents confirming the claims and costs incurred, as well as your right to submit a claim to the airline (an itinerary receipt with remarks (stamps), a boarding pass, receipts or payment receipts, a notarized power of attorney to represent passenger’s interests, etc.)
Attention! Claim letters are accepted via the Contact Us form.
Reference information on written
Mailing address:
1 Arbat St., Moscow 119019
Business hours:
Mon-Thurs: 9:00 — 18:00 (MSK)
Fri: 9:00 — 15:30 (MSK)
Please note that information will be given by these phones in reply to written complaints addressed to the Director General of PJSC “Aeroflot” from other organizations and from individuals. You may obtain information related to booking, sales, ticketing, passenger, baggage and cargo carriage rules only by calling the Contact Centre at:
8-800-444-5555 (Toll-free in Russia)
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