Contact Information PJSC Aeroflot - Russian Airlines
10 Arbat St., Moscow, Russia, 119002
Free calls from all over the world
| Query subject | Contact phone number | E-mail, web-site | Mailing address | Details | |
|---|---|---|---|---|---|
| Booking tickets Flight information Information about passenger and baggage transportation rules Other information |
in Moscow: In Russia: Fax: |
-
|
Hours of service: |
||
| Booking flights online |
-
|
-
|
-
|
||
| Сonfirmation of payments for flights booked online |
-
|
# 19, Eniseiskaya street, 129327 Moscow |
Hours of service: |
||
| Aeroflot Bonus programme |
# 10 Arbat street, 119002 Moscow Aeroflot Bonus |
Hours of service: |
|||
| Services for disabled passengers in Sheremetyevo airport |
-
|
Hours of service: |
|||
| Baggage lost & found |
-
|
Hours of service: |
|||
| Flight confirmation |
-
|
-
|
At Aeroflot sales offices/representative offices |
Paid service - 500 rubles | |
|
Testimonial, suggestion, claim |
-
|
You can send a message using |
- |
Send us a message and after its comprehensive examination we’ll be able to offer you a detailed accurate answer. |
|
| Material claims related to delayed flights, excess luggage, delayed delivery, damage to or loss of luggage, cargo transportation |
POB 26, Sheremetyevo F, 141425, Khimki district, Moscow region Ground Handling Department |
Hours of service: Material claims should be submitted along with documents proving the right to reimbursement or compensation (air ticket, excess luggage ticket, duties receipt, luggage tag, property irregularity report etc.) Attention! The deadline for filing a claim is limited in accordance with the terms of the air carriage agreement. Read more |
|||
|
Material claims related to cancelled flights, services provided onboard, at the departure/arrival airport, and at Aeroflot offices and branches |
-
|
You can send a message using |
10, Arbat street, 119002, Moscow Claims Department |
Please note that material claims should be submitted along with documents proving the right for reimbursement or compensation (air ticket, boarding pass, duties receipt, property irregularity report, notarized certificate for representation of passenger’s interests, etc.) |
|
| Information on correspondence received by PJSC Aeroflot |
+7(495)664-1282 fax |
Mailing address 1119002, Moscow, |
Please note that the listed phone numbers may be used only for information about written requests to PJSC Aeroflot Director General from other companies or individuals. Information on bookings, sales, ticketing, passengers transportation rules, baggage and cargo: |
Information for passengers travelling to/from USA
For information regarding the use of insecticides in treating aircraft cabins, please visit the DOT website.
| Department | E-mail, web-site, phone number | Mailing address |
| U.S. Department of Transportation, Consumer Protection Division |
U.S. Department of Transportation 1200 New Jersey Ave, SE Washington, DC 20590 |
|
| Aeroflot's head office in New York, NY To make a claim or complaint to Aeroflot, please send it to the specified address or call and leave a message with your complaint and we will investigate the matter and get back to you. |
PJSC "Aeroflot - Russian Airlines" Customer Service 358 Fifth Avenue, Suite 1103 New York, NY 10001 |