Additional Services

Additional Services

Comfort from the first click

We always have to prepare for any trip – we work out the route, select flights and book tickets. However, this is not enough to make the trip truly comfortable. Many people believe that confidence in every single aspect of their trip provides real comfort. Take advantage of Aeroflot's additional services when buying your tickets and you will be able to fully enjoy your trip without any worries.

When buying your tickets

You can order this service when booking a flight, right after you've selected the destination and entered passenger details.

Add to an existing ticket

Do you already have a ticket? You can add this service to an existing booking: just go to your personal account or follow the link in the service's description.

Without booking a flight

You can order this service without purchasing a ticket: just follow the link in the service's description.

Preparing for a trip

Flight insurance

AlfaStrakhovanie

When buying a ticket

Added to an existing booking

Take out flight insurance and enjoy your trip without any worries. The special offer from AlfaStrakhovanie for Aeroflot passengers will support you and your family in a wide range of unforeseen events:

If you are unable to fly for an unforeseen reason (such as hospitalisation, natural disaster at the destination, fire or flooding at your property, etc.), you will be able to claim part of the cost of your non-refundable ticket.

You will be able to receive compensation for the expenses incurred while waiting to board a delayed flight.

Your baggage will be insured against loss, damage, or delay.

Insurance Terms and Conditions
 
Flight insurance

Aeroexpress

Aeroexpress

When buying a ticket

Added to an existing booking

Aeroexpress is probably the easiest way to get to the airport. The best way to get Aeroexpress tickets is to book them through our website. No more waiting in long queues. You will be able to board as soon as you arrive at the rail terminal (board the train, that is). Rail tickets can only be purchased when booking air tickets.

Avoid traffic jams and get to your destination on time.

Comfortable new trains.

Free Wi-Fi in the carriages.

 
Aeroexpress

Preselect Seats

Preselect Seats

When buying a ticket

Added to an existing booking

Would you like to fly in a window seat, an aisle seat or a seat with extra legroom? Preselect your preferred seats when booking your flight, or do it later in the Manage Your Bookings section.

Seat preselection is available before check-in opens.

More seats are available than during online check-in.

Fly next to your family and friends, or simply select the seat you like.

Terms and Conditions of the service:

  • The service is available for a fee with fares from the Promo and Saver families.
  • The service for selecting standard seats is free with fares from the Classic and Flex families.
  • The service for selecting standard seats is free for elite tier members of the Aeroflot Bonus programme and elite tier members of other SkyTeam alliance loyalty programmes.
  • After the seats have been booked, the service must be paid for by bank card.
  • The service must be purchased at least 24 hours before the scheduled departure.
Preselect Seats Terms and Conditions
 

Upgrade

Upgrade

Added to an existing booking

Enjoy unrivalled comfort at an attractive price with the Upgrade service.

Upgrading is provided from Economy Class to Comfort or Business Class, from Comfort to Business Class.

Spacious seats, extra legroom, personal amenities on board.

Catering provided by leading chefs from Aeromar.

Priority disembarkation.

Terms and Conditions of the service:

  • During check-in, passengers who have paid for an upgrade will be issued an Economy or Comfort Class boarding pass in accordance with the initially booked ticket. The boarding pass will be changed during the boarding procedure.
  • In-flight services will be provided in accordance with the class of service to which the upgrade was made.
  • The free baggage allowance for passengers who have paid for an upgrade will be provided in accordance with the initially booked ticket and class of service. Access to the VIP lounge will not be provided.
  • The service must be purchased no earlier than 72 and no later than 2 hours before the scheduled departure.
  • If the Upgrade service is purchased through the website, payment can only be made online.
Upgrade Terms and Conditions
 
Upgrade

Prepaid Baggage service

Prepaid Baggage service

When buying a ticket

Added to an existing booking

Planning on carrying more baggage than included in the free allowance? Pay for your excess baggage online at a discount.

Get favourable terms when paying in advance.

Save your time at the airport.

Spare yourself the hassle of standing in a queue.

Main terms and conditions:

  • Each excess baggage piece shall not exceed 23 kg for Economy and Comfort classes, and 32 kg for Business class.
  • Each excess baggage piece shall not exceed 158 cm in overall dimensions.
  • For paid carriage of additional baggage pieces, the total number of baggage pieces per passenger shall not exceed 4.
  • The payment shall be made online if ordering through the website.
Terms and conditions of the
 
Prepaid Baggage service

Onboard Services

A la Carte Menu

A la Carte Menu

When buying a ticket

Added to an existing booking

Aeroflot provides the Menu a la Carte paid service.

Meals created by a leading onboard catering company.

Expand your standard meal.

Terms and Conditions of the service:

  • The service is offered on a paid basis on flights departing from Sheremetyevo Airport.
  • The service is offered in Economy class on flights from Moscow lasting over 7 hours.
  • Due to the aircraft's load limits, the offer is limited to 24 meals per flight.
  • The meals must be ordered and paid for no later than 36 hours before the scheduled departure.
À la Carte Menu Terms and Conditions
 
A la Carte Menu

The trip

Medical insurance

AlfaStrakhovanie

When buying a ticket

Added to an existing booking

All trips, especially international ones, may involve unforeseen events. Health insurance for passengers provided by Aeroflot's partner Alfa Insurance is designed to take the financial burden off you in such situations.

Any unforeseen medical expenses up to 50,000 euros incurred while travelling will be covered.

The full spectre of medical services, including emergency dental procedures, transportation for medical needs in the country of stay, sending urgent messages and evacuation to the country of residence, will be covered by your insurer.

You can obtain extended coverage for your holiday if you are planning to go diving, alpine skiing, snowboarding or do other sports.
(only available for Russian citizens)

This certificate of insurance can be used when obtaining a visa.

By purchasing insurance while booking your tickets, you will have more time to spend on planning more enjoyable things for your trip.

Insurance Terms and Conditions
 
Medical insurance

Car rental

Car rental

When buying a ticket

Added to an existing booking

Without booking a flight

Aeroflot and Europcar offer a convenient car rental service. Take advantage of the offers from Europe's leading car rental company for your trips all over the world.

Europcar operates in more than 130 countries.

We have one of the largest car fleets in the world.

Europcar offers Aeroflot passengers an attractive car rental option for their trips.

 
Car rental

Transfer

i'way

When buying a ticket

Added to an existing booking

Without booking a flight

Aeroflot and i'way offer transfers from airports, rail terminals, within or between cities in 120 countries.

The price is always final and will not change during the trip.

Free waiting period in the event of a delayed flight.

Meet and greet service.

i'way is trusted worldwide by companies, travel agencies and individual travellers to organise their transfers.

We created this service after our own experience showed that a proper meet and greet airport service was needed. Your driver is often the first person you meet when you arrive in a new city. It is very important that you are confident in their professionalism.

Leave it to us to make your trip enjoyable.

 
i'way

Hotels

Hotels Hotels

When buying a ticket

Added to an existing booking

Without booking a flight

Are you planning a trip? Choose from the best hotels all over the world.

Endless accommodation options around the world Hotels, hostels, apartments, villas, or even campsites. You will find something to your liking for any season.

Our partners work directly with thousands of hotels and dozens of suppliers. That is why we can always offer good deals for popular destinations.

We send an email confirmation with the reservation details immediately after payment for reservation is completed.

Our support agents will be glad to help you select and reserve a hotel room. Agents are always available and ready to find a quick solution for any issue.

Miles will be credited for hotel reservations made when purchasing tickets.

 
Hotels