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Fare applicability rules

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General terms and conditions

Dear passengers,

these rules come into effect as of 2 April 2019. The former Fare Application Rules apply to all tickets purchased before that.

Please verify the fare applicability rules with the Contact Centre or a sales office before you pay for your tickets. Aeroflot PJSC reserves the right to introduce changes to the terms and conditions of fare applicability rules. However, if the carriage has already been paid for, such changes shall not be applied to it.

An itinerary may contain one or more price unit. A price unit is an itinerary or part of an itinerary that can be separately ticketed.

If carriage has been booked with different classes of service or fares with different applicability rules (on routes with special fare applicability rules) for outbound and return flights within a single price unit (itinerary or itinerary segments bookable by a separate ticket), the fare rules with stiffer restrictions shall be applied to the itinerary as a whole in regard to the validity period of carriage obligations, сarriage charge refunds, and changing confirmed carriage for both outbound and return legs.

If an itinerary contains two or more price units, then the fares, taxes and fare applicability rules valid at the beginning of the carriage will be applied to each price unit separately during the booking. Carriage of a passenger with one price unit or a combination of several price units will be covered by a single passenger air carriage agreement.

Fares with different codes can only be combined within the same fare family.

For the Promo fares and all the Business class fares, advance purchase of the tickets may be required (there may be restrictions on the timeframes for booking and ticketing/reticketing before the departure date).

Reticketing is only available within the same fare family, with the new fare level no lower than the initial one. For fares with YFM, YFO, JFM, JFO, WFM, WFO prefixes, reticketing is only possible with the new fare level lower than the initial fare level for normal fares. Promo fare family tickets with the prebooking condition (the fare basis contains digits meaning the number of days to confirm the booking, such as RSX7, RSX14, etc.) may be reissued with fares from the Saver fare family provided the new fare level is not lower than the old one.

Entirely unused Lite fare family tickets may be reissued with fares from the Saver family provided the new fare level is not lower than the old one.
Entirely unused Saver fare family tickets may be reissued with fares from the Lite family, provided the price is recalculated for the entire itinerary, and the new fare level is not lower than the old one.

On certain routes with the same fare code, different fare levels may apply, depending on the date of carriage (seasonality).

When a partially used ticket is refunded (if permitted by the applicable fare), the difference between the total fare and the fare for the actually used part of the route shall be returned (only if in the same fare family), and a fee will be charged as established by the applicable fare rules.

A ticket may not be reissued to another person.

These terms shall be applied to fares for scheduled Aeroflot PJSC flights and Aeroflot PJSC codeshare flights operated by Aurora, Rossiya (except for SU3000-4999 flights, for which the terms may vary).
The terms may vary on flights operated by other carriers under the current codeshare agreements (SU3000-4999 flights).

The payment currency for the fare shall be determined in accordance with the flight destination.

The payment of fares and fees in the Russian Federation displayed in foreign currencies shall be made in Russian rubles at the systematic exchange rate calculated on the basis of the exchange rate of the Central Bank of Russia. Exchange rates for payment purposes shall be updated weekly on Wednesdays.

Aeroflot Bonus programme miles are credited in accordance with the rules and conditions of the Aeroflot Bonus programme.

Terms and conditions of the Economy class Saver fares shall be applied under the special-purpose programme for assistance to passengers requiring an emergency flight in difficult personal circumstances (EMED and EBVR fare codes).

 

Important!

The special Economy class fare rules for carriage: between Moscow and Simferopol/Kaliningrad; between Moscow and Vladivostok/Khabarovsk/Yuzhno-Sakhalinsk/Petropavlovsk-Kamchatsky/Magadan are available here.

Special application rules are in effect for carriage between Moscow and Kazan/Rostov-on-Don, and between Khabarovsk and Yuzhno-Sakhalinsk.

Business Class***

Fare families
FLEX

CLASSIC
Fare code prefix1 JFM, JFO, CFM, CFO, DFM, DFO, IFM, IFO, ZFM, ZFO JCL, JCO, CCL, CCO, DCL, DCO, ICL, ICO, ZCL, ZCO
Terms and Сonditions Open date of return flight Allowed Not allowed
Minimum stay at the destination point Unlimited for the fare codes with the following prefixes:
JFM, CFM, DFM
three days,
or the Next Sunday rule2;
there are no restrictions for flights within the Russian Federation and flights between the Russia's near abroad3 and the Russian Federation/Russia's near abroad3 with the following fare codes:
IFM, ZFM
Unlimited for the fare codes with the following prefixes:
JCL, CCL, DCL
three days,
or the Next Sunday rule2;
there are no restrictions for flights within the Russian Federation and flights between the Russia's near abroad3 and the Russian Federation/Russia's near abroad3 with the following fare codes:
ICL, ZCL
Aeroflot Bonus miles 250%
for the fare codes with the following prefixes: JFM, JFO, CFM, CFO, DFM, DFO
200%
for the fare codes with the following prefixes: IFM, IFO, ZFM, ZFO
200%
for the fare codes with the following prefixes: JCL, JCO, CCL,
CCO, DCL, DCO
150%
for the fare codes with the following prefixes: ICL, ICO, ZCL,
ZCO
Validity of carriage obligations JFM, JFO – 365 days; CFM, CFO – 360 days; DFM, DFO – 355 days; IFM, IFO – 180 days; ZFM, ZFO – 175 days JCL, JCO – 365 days; CCL, CCO – 360 days; DCL, DCO – 355 days; ICL, ICO – 180 days; ZCL, ZCO – 175 days
Stopovers for transit passengers Allowed, if less than
JFM, JFO – 365 days; CFM, CFO– 360 days; DFM, DFO – 355 days; IFM, IFO – 180 days; ZFM, ZFO – 175 days
Allowed, if less than 72 hours;
not allowed, if more than 72 hours.
Seat preselection Allowed with no additional charge Allowed with no additional charge
Carriage charge refund Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger before the check-in deadline for the flight specified in the ticket Allowed with no charge Allowed with a fee 4
Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger after the check-in deadline for the flight specified in the ticket
Changing confirmed carriage Changes made no later than 30 minutes before the departure time specified in the ticket bought (subject to the availability of seats for the paid fare) Permitted at no additional cost Allowed for an additional charge4
Changes made later than 30 minutes before the departure time specified in the ticket bought (subject to the availability of seats for the paid fare)
Discounts for children Discounts for children under 2 years without a reserved seat 90 %, free of charge on domestic flights within the Russian Federation 90 %, free of charge on domestic flights within the Russian Federation
Discounts for children under 2 years old, and for children from 2 to 12 years old with a reserved seat Discounts are not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult in the same class of service is 10% 11 Discounts are not offered for unaccompanied children; if the accompanying adult is travelling with a ticket in the same class of service, a 10% discount is offered on the carriage of the child
Free baggage allowance 2 pieces 2 pieces
Combining Combining is only permitted with tickets in the Flex fare family, regardless of the class of service Combining is only allowed with tickets in the Classic fare family, regardless of the class of service

 

Comfort class

Fare families
FLEX

CLASSIC
Fare code prefix1 WFM, WFO, SFM, SFO, AFM, AFO WCL, WCO, SCL, SCO, ACL, ACO
Terms and Сonditions Open date of return flight Allowed Not allowed
Minimum stay at the destination No restrictions No restrictions
Aeroflot Bonus miles 200% 150 %
Validity of carriage obligations WFM, WFO – 365 days; SFM, SFO – 360 days; AFM, AFO – 355 days WCL, WCO – 365 days; SCL, SCO – 360 days; ACL, ACO – 355 days
Stopovers for transit passengers Allowed, if less than
, AFM, AFO – 365 days; SFM, SFO – 360 days; WFM, WFO – 355 days
Allowed, if less than 72 hours;
not allowed, if more than 72 hours.
Seat preselection Allowed with no additional charge Allowed with no additional charge
Carriage charge refund Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger before the check-in deadline for the flight specified in the ticket Allowed with no charge Allowed with a fee 4
Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger after the check-in deadline for the flight specified in the ticket Not allowed5
Changing confirmed carriage Changes made no later than 30 minutes before the departure time specified in the ticket bought (subject to the availability of seats for the paid fare) Permitted at no additional cost Allowed for an additional charge4
Changes made later than 30 minutes before the departure time specified in the ticket bought (subject to the availability of seats for the paid fare) Not allowed5
Discounts for children Discounts for children under 2 years without a reserved seat 90 %, free of charge on domestic flights within the Russian Federation 90 %, free of charge on domestic flights within the Russian Federation
Discounts for children under 2 years old, and for children from 2 to 12 years old with a reserved seat Discounts are not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult in the same class of service is 25% 12 Discounts are not offered for unaccompanied children; if the accompanying adult is travelling with a ticket in the same class of service, a 25% discount is offered on the carriage of the child
Free baggage allowance 2 pieces 2 pieces
Combining Combining is only permitted with tickets in the Flex fare family, regardless of the class of service Combining is only allowed with tickets in the Classic fare family, regardless of the class of service

 

Economy Class*

Fare families
FLEX

CLASSIC

SAVER

LITE

PROMO
Fare code prefix1 YFM, YFO, BFM, BFO, MFM, MFO, UFM, UFO, KFM, KFO, HFM, HFO, LFM, LFO, QFM, QFO, TFM, TFO, EFM, EFO, NFM, NFO, RFM, RFO YCL, YCO, BCL, BCO, MCL, MCO, UCL, UCO, KCL, KCO, HCL, HCO, LCL, LCO, QCL, QCO, TCL, TCO, ECL, ECO, NCL, NCO, RCL, RCO YVU, YVO, BVU, BVO, MVU, MVO, UVU, UVO, KVU, KVO, HVU, HVO, LVU, LVO, QVU, QVO, TVU, TVO, EVU, EVO, NVU, NVO, RVU, RVO YNB, YNO, BNB, BNO, MNB, MNO, UNB, UNO, KNB, KNO, HNB, HNO, LNB, LNO, QNB, QNO, TNB, TNO, ENB, ENO, NNB, NNO, RNB, RNO RSX, RSO
Terms and Сonditions Open date of return flight Allowed Not allowed Not allowed Not allowed Not allowed
Minimum stay at the destination point Unlimited for the fare codes with the following prefixes:
YFM, BFM, MFM, UFM, KFM, HFM, LFM
One or more days, or the Next Sunday rule2; no restrictions for the fare codes with the following prefixes:
QFM, TFM, EFM, NFM, RFM
Unlimited for the fare codes with the following prefixes:
YCL, BCL, MCL, UCL, KCL, HCL,
LCL
One or more days, or the Next Sunday rule2; no restrictions for the fare codes with the following prefixes:
QCL, TCL,
ECL, NCL, RCL
Unlimited for the fare codes with the following prefixes:
YVU, BVU, MVU, UVU, KVU, HVU, LVU
One or more days, or the Next Sunday rule2; no restrictions for the fare codes with the following prefixes:
QVU, TVU,
EVU, NVU, RVU
Unlimited for the fare codes with the following prefixes:
YNB, BNB, MNB, UNB, KNB, HNB, LNB
One or more days, or the Next Sunday rule2; no restrictions for the fare codes with the following prefixes:
QNB, TNB, ENB, NNB, RNB
Next Sunday rule2;
Next Sunday rule 2 or 3 days, whichever comes first.
For flights from Japan – 3 days.
For domestic flights within Russia and between cities in Russia, Armenia, Georgia, Azerbaijan, Belarus, Ukraine, Moldova, Tajikistan, Kyrgyzstan, Kazakhstan, Uzbekistan – without restrictions.
Aeroflot Bonus miles 200%
for the fare codes with the following prefixes:
YFM, YFO, BFM, BFO, MFM, MFO, UFM, UFO, KFM, KFO, HFM, HFO, LFM, LFO
150%
for the fare codes with the following prefixes:
QFM, QFO, TFM, TFO, EFM, EFO, NFM, NFO, RFM, RFO
150%
for the fare codes with the following prefixes:
YCL, YCO, BCL, BCO, MCL, MCO, UCL, UCO, KCL, KCO, HCL, HCO, LCL, LCO
100%
for the fare codes with the following prefixes:
QCL, QCO, TCL, TCO, ECL, ECO, NCL, NCO, RCL, RCO
125%
for the fare codes with the following prefixes:
YVU, YVO, BVU, BVO, MVU, MVO, UVU, UVO, KVU, KVO, HVU, HVO, LVU, LVO
75%
for the fare codes with the following prefixes:
QVU, QVO, TVU, TVO, EVU, EVO, NVU, NVO, RVU, RVO
125%
for the fare codes with the following prefixes:
YNB, YNO, BNB, BNO, MNB, MNO, UNB, UNO, KNB, KNO, HNB, HNO, LNB, LNO
75%
for the fare codes with the following prefixes:
QNB, QNO, TNB, TNO, ENB, ENO, NNB, NNO, RNB, RNO
25%
Validity of carriage obligations YFM, YFO – 365 days;
BFM, BFO – 360 days;
MFM, MFO – 360 days;
UFM, UFO – 360 days;
KFM, KFO – 355 days;
HFM, HFO – 350 days;
LFM, LFO – 345 days;
QFM, QFO – 180 days;
TFM, TFO – 175 days;
EFM, EFO – 170 days;
NFM, NFO – 165 days
YCL, YCO – 365 days;
BCL, BCO – 360 days;
MCL, MCO – 360 days;
UCL, UCO – 360 days;
KCL, KCO – 355 days;
HCL, HCO – 350 days;
LCL, LCO – 345 days;
QCL, QCO – 180 days;
TCL, TCO – 175 days;
ECL, ECO – 170 days;
NCL, NCO – 165 days
YVU, YVO – 365 days;
BVU, MVO – 360 days;
MVU, MVO – 360 days;
UVU, UVO – 360 days;
KVU, KVO – 355 days;
HVU, HVO – 350 days;
LVU, LVO – 345 days;
QVU, QVO – 180 days;
TVU, TVO – 175 days;
EVU, EVO – 170 days;
NVU, NVO – 165 days
YNB, YNO – 365 days;
BNB, BNO – 360 days;
MNB, MNO – 360 days;
UNB, UNO – 360 days;
KNB, KNO – 355 days;
HNB, HNO – 350 days;
LNB, LNO – 345 days;
QNB, QNO – 180 days;
TNB, TNO – 175 days;
ENB, ENO – 170 days;
NNB, NNO – 165 days
30 days
RFM, RFO, RCL, RCO, RVU, RVO, RNB, RNO:
— international flights from/to America, Asia, near abroad 3, Israel, domestic flights — 160 days;
— international flights from/to Europe, Middle East, Africa — 35 days.
Stopovers for transit passengers Allowed, if less than
YFM, YFO – 365 days; BFM, BFO, MFM, MFO, UFM, UFO – 360 days; KFM, KFO – 355 days; HFM, HFO – 350 days; LFM, LFO – 345 days; QFM, QFO – 180 days; TFM, TFO – 175 days; EFM, EFO – 170 days; NFM, NFO – 165 days;
RFM, RFO - international flights from/to the Americas, Asia, near abroad 3, Israel, domestic flights – 160 days; — international flights from/to Europe, Middle East, Africa – 35 days.
Allowed if less than 72 hours;


not allowed if more 72 hours.
Not allowed Not allowed Not allowed
Seat preselection Allowed with no additional charge Not available
Carriage charge refund Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger before the check-in deadline for the flight specified in the ticket Allowed with no charge Allowed with a fee 4 Not allowed6 Not allowed6 Not allowed6
Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger after the check-in deadline for the flight specified in the ticket Not allowed5 Not allowed Not allowed Not allowed
Changing confirmed carriage Changes made no later than 30 minutes before the departure time specified in the ticket bought (subject to the availability of seats for the paid fare) Permitted at no additional cost Allowed for an additional charge4 Allowed for an additional charge4 Allowed for an additional charge4 Allowed for an additional charge4
Changes made later than 30 minutes before the departure time specified in the ticket bought (subject to the availability of seats for the paid fare) Not allowed5 Not allowed5 Not allowed5 Not allowed
Discounts for children Discounts for children under 2 years without a reserved seat 90 %, free of charge on domestic flights within the Russian Federation
Discounts for children under 2 years old, and for children from 2 to 12 years old with a reserved seat A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25%10 A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25% A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25%7 A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25%7 Not available
Free baggage allowance 2 pieces

1 piece

1 piece Not available 1 piece
Combining Combining is only permitted with tickets in the Flex fare family, regardless of the class of service Combining is only allowed with tickets in the Classic fare family, regardless of the class of service Combining is only allowed with tickets in the Saver fare family of the Economy class Combining is only permitted for Economy class Lite fare family tickets Combining is only allowed with tickets in the Promo fares of the Economy class